Assistant Manager - Retail

Role & responsibilities

• To achieve assigned targets for the park in a sustained manner
• Ensure availability of Retail Merchandise for customers without shortfall in all counters across the park.
• Ensure high levels of customer satisfaction through excellent sales service and display
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Keep abreast of market trends to determine the need for improvements in the shops
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the shops reputation
• Analysing past sales figures/trends to anticipate future product needs
• Analyze sales and revenue reports and make forecasts for each counter/location day wise/monthwise
• Duty allocation and manpower management
• Manage point-of-sale processes
• Proven working experience in retail sales

Requirements

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
• Understanding of the retail sales process
• Familiarity with consumer behaviour principles
• Excellent communication skills, capable of building trusting relationships
• Flexibility to work various shifts.