Front Office Supervisor

Role & responsibilities

He leads by example and manages the performance of his staff.

He is in charge of the maintenance of all equipment and material in his working area.

He carries out Front Office duties and assist in maintaining an efficient department.

He assists his superior in ensuring that the guest satisfaction programs are implemented in accordance with Victorias philosophy.

Duties:

- Control the application of all safety and hygiene policy, regulation and procedures of the hotel.

- Report regularly to his superior concerning the daily operation.

- Transmit suggestion made by the guest and his subordinates to his superior.

- Transmit his knowledge to his subordinates.

- Participate in all Front Office meeting.

- Participate in all training provided by the Front Office Manager.

- Control the appearance and cleanliness of his subordinates.

- Check the cleanliness of his work area, equipment and material.

- Relate well with his staff.

- Control accurately the billing.

- Ensure the daily operation of the Front Office.

- Ensure the implementation of sales directives from the Head Office.

- Check the expected arrival list of the day.

- Perform other duties as maybe assigned.

Facilities: Food & Accommodation will be provided