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234 WNS Jobs

Pune -Analyst - Operations- Collections (French)

0-4 years

Pune

1 vacancy

Pune -Analyst - Operations- Collections (French)

WNS

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.

Collectors: Voice calling Dispute Management Customers account Reconciliation Dispute Management Dr and Cr clarity Basic accounting knowledge SAP knowledge preferred

Customer Orientation

Ability to understand client expectations and requirements

Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration & Teamwork

Understands and works towards the common goals of the organization rather than getting confined to own silo

Resolves conflicts at his / her level; escalates if required

Displays good collaborative spirit

Does not resist change management

Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.

Communication skills

Speaks with confidence, poise, credibility, and enthusiasm when presenting information

Gives full attention to others ideas, questions, concerns and issues with interest and empathy

Demonstrates requisite verbal and written communication skills and clarity in thoughts

Mandatory Requirement:

Should have French certification- B1, B2 level

B.Com


Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Prepare for Operations roles with real interview advice

Top WNS Operations Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.0
 Rating based on 2 Operations reviews

Likes

I don't have any likes as of now

Dislikes

Worst appraisal, less salary and no work life balance

  • Promotions - Poor
  • +2 more
Read 2 Operations reviews

Operations salary at WNS

reported by 3 employees
₹2 L/yr - ₹2.7 L/yr
27% less than the average Operations Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Pune Office Locations

View all
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar Pune
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar Pune
Maharashtra 411014

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