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WNS

Compare

3.4

based on 12k Reviews

Video summary

238 WNS Jobs

Associate / Senior Associate - Operations

WNS GLOBAL SERVICES PRIVATE LIMITED

3.4

based on 12k Reviews

0-2 years

Navi Mumbai

Associate / Senior Associate - Operations

WNS

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Handling Operations Customer Care Communication Skills

Job Description

Answer incoming calls and respond to customer queries Research and resolve customer issues using the tools and applications provided Attention to detail and accuracy Ability to communicate clearly, concisely and effectively

Maintain expected Quality Targets

Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met Meet internal Production, Utilization and Productivity target.

Qualifications

Graduate freshers or HSC with minimum 6 months experience

Proficient in computer applications

Knowledge of customer service practices

Excellent listening, verbal and written communication skills

Good logical, analytical and problem solving abilities.

Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Senior Associate Operations roles with real interview advice

What people at WNS are saying

3.4

Rating based on 584 Senior Associate Operations reviews

Anonymous · Customer Success, Service & Operations in Indore

Likes

Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities

Salary - Excellent

+5 more

Dislikes

Appraisal rate is poor , also sometime toxic office groupings

Read 584 Senior Associate Operations reviews

Senior Associate Operations salary at WNS

reported by 2.9k employees

₹1.1 L/yr - ₹8 L/yr

5% less than the average Senior Associate Operations Salary in India

View more details

What WNS employees are saying about work life

based on 12k employees

54%

71%

69%

68%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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WNS Navi Mumbai Office Location

View all

Navi Mumbai (1)

Navi Mumbai Office

WNS Global Services, SEZ.Plot No-3,Building No 14,1st &2nd Floor, Airoli Mind Space, Kalwa TTC Industrial area, Thane Belapur Road Navi Mumbai
Maharashtra 400708