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Application Support
WNS
posted 19hr ago
Job Description
--Triage all consumer tickets to prioritize the queue
Diagnose the problem stated in the tickets
Work cross-functionally to address the problem and communicate back to consumers.
Provide cross functional feedback to partners to makethe consumer experience better
Work on projects with the team to improve internal andexternal processesSupporting consumers with their concerns in regards toconnection errors, supporting consumer-facing newproducts, and communicating with consumers abouttheir product feedback
Logging and tracking consumer complaints
Assisting team in maintaining macros, help centercontent, and consumer voice projects
Working cross-functionally with partners to resolveconsumer inquiries
Employment Type: Full Time, Permanent
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based on 10.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
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WNS Pune Office Locations
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar
Pune
Maharashtra 411013
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar
Pune
Maharashtra 411014
Maharashtra 411014
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