Group Manager - Process Training (US Healthcare/RCM) - Gurgaon

We are seeking a dynamic and experienced Training Manager to oversee the training needs of a team comprising up to 500-600 employees.

• The ideal candidate will have strong leadership skills to manage a team of training trainers and drive the effective execution of training programs.

• They will be accountable for various aspects of training, including new hire training, performance monitoring during the initial period, and continuous knowledge management during regular operations.

• People Management: Lead and mentor a team of training trainers to ensure they meet their objectives and deliverables effectively Training

• Program Development: Collaborate with stakeholders to design comprehensive process training plans tailored to the organization's needs. Assess and enhance the effectiveness of training materials, including Standard Operating Procedures (SOPs), Participant and Facilitator Guides, and Learning Check Points.

• Execution and Oversight: Execute training deliverables under the guidance of the Training Manager, ensuring alignment with organizational goals and standards. Conduct audits, Performance Knowledge Transfer (PKT) calibrations with Quality Assurance (QA), and Training Needs Assessments (TNA) for employees in day-to-day operations.

• Monitoring and Improvement: Track and provide detailed updates on the progress of training batches, identifying areas for improvement and optimization. Conduct periodic follow-ups on below quality (BQ) employees, providing tailored training and refreshers to enhance performance.

• Certification and Development Programs: Organize certification programs and other developmental workshops for auxiliary trainers to enhance their skills and capabilities.• Process Improvement: Regularly review and revise standard operating procedures (SOPs) in consultation with clients, ensuring alignment with best practices and evolving business needs.

• Compliance and Reporting: Ensure adherence to training governance mechanisms outlined in the Training Standard Document (TSD).Prepare, publish, and maintain various training reports and dashboards to track key performance indicators and inform decision-making.

Qualifications

Graduate is a must