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180 WNS Jobs
RingCentral/Genesys Cloud Professional
WNS
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Call flow creation and management, Script creation
- Deliver IVR related Change Request/Service Request/Incidents and troubleshooting
- Recording configuration and management
- Voice mail set up and configuration
- Setup in the application for queues, routing, SLAs
- Skill-based auto-routing
- 2nd level of troubleshooting.
- Troubleshoot and resolve complex technical issues related to the telecom systems, including voice quality, connectivity, and integration problems.
- Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
- Timely handoff (escalation) of cases that require technical assistance to NOC etc.
- Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
- Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise.
- Support of the various Voice Platforms like RingCentral Webinars (Townhalls),
Expectations
- 2 to 7 Years of experience in VoIP Basic Networking
- Desirable Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebTV.
- Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
- Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case managemen
Diploma/Graduate
Employment Type: Full Time, Permanent
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What people at WNS are saying
Professional salary at WNS
reported by
1
employee
₹2.6
L/yr - ₹3.3
L/yr
71%
less
than the average Professional Salary in India
View more details
What WNS employees are saying about work life
based on 10.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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WNS Mumbai Office Locations
Mumbai Office
WNS, Plant No. 10 / 11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli
Mumbai
Maharashtra 400079
Maharashtra 400079
Mumbai Office
WNS Global Services Pvt Ltd, Gate No-2, Plant 5, Godrej & Boyce Complex, Lbs Marg, Pirojshanagar, Vikhroli West
Mumbai
Maharashtra 400079
Maharashtra 400079
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