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237 WNS Jobs
Deputy Manager - Transactional Quality - REF48406J
4-8 years
₹ 11.5 - 22L/yr (AmbitionBox estimate)
Pune
Deputy Manager - Transactional Quality - REF48406J
WNS
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage end to end Quality for the aligned Finance and Accounting (FnA) processes, including new hire and BAU intervention.
- Lead a team of Quality Analysts & leads.
- Ensure the QA team deliverables are executed timely and accurately.
- Devise sampling strategy, Calibration method, ISO compliance, Customer complaint / Incident management across all processes and ensure team meets clients expectations.
- Identify and drive continuous improvement projects to improve process & business performance.
- Lead or Mentor Six Sigma (DMAIC/8D), LEAN (VSM), Kaizen Projects within F&A vertical.
- Work as change agent and liaise with functional / vertical managers to accept and agree the need for change.
- Involve in defining SLA/KPI as per process scope, baseline the targets and finalize with internal and external stakeholders (Ensure metrics reflects true health of process end to end).
- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].
- Design, Develop and Deliver Quality on FnA product and process, in the area of Insurance business.
- Adhere to signed off Quality Standard Documents, Governance Plans and other prescribed regulations.
- Drive quality related activities, Calls / Back Office Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
- Facilitate sharing of best practices from within and outside the organization and implement them.
- Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
- Take charge of internal meetings/ client meetings/ customer reviews/ stakeholder meetings.
- Create and manage performance dashboards, which depict business and ops metrics clearly.
Qualifications
- B.Com
- Green Belt Certified (Manadatory)
- Black Belt (Preffered).
Employment Type: Full Time, Permanent
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What people at WNS are saying
Rating based on 259 Deputy Manager
reviews
Anonymous · Finance & Accounting
in Pune
Not that much pressure of work, so that employees can easily plan their leave and maintain a good work life balance.
- Job security - Good
Policies are not framed properly, they update the policies very frequently. Nothing is systematic if you need some information you will have to find it at your own. HR team very inactive and even they don't know about most of the policies.
- Skill development - Poor
Deputy Manager salary at WNS
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WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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