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177 WNS Jobs
AML - EDD - Group Manager - Operations - TL - Gurgaon
WNS
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
This role is to actively manage, lead, innovate, motivate and develop a team of TL s & Associates. The role is involved in developing systems, processes, and team members to achieve superior levels of service. Line Adherence experience is a MUST.
Responsibilities:-
Drive individual and team goals including but not limited to service levels, productivity & quality.
The role requires in-depth knowledge and subject matter expertise with regards to guidelines, processes, policies, and tools used by the Associates on Client account for KYC, User Onboarding & UPO (TOS).
To monitor and drive team performance on given metrics.
Proactively communicate with Client and other stakeholders on daily operational matters with speed.
Partner with training and quality to ensure training and refresher needs are identified and delivered. Provide timely DR reviews and feedbacks.
Build performance review decks for the management.
Facilitate regular Team meetings to ensure updates are delivered consistently and staff have an input into day-to-day operations.
Work with RTA s to ensure queues are healthy and staffed appropriately.
Any additional responsibilities as business needs dictate.
Job Responsibilities also include but not limited to:-
Maintaining up to date expertise on company products, procedures, processes and tools, as well as the taxonomy of issues related to enquiries from Client users.
Perform Internal Quality and other governance activities per Operational needs
Assist in helping Specialist with live case management and questions about quality, tools usage, product, and accuracy of responses.
Create an open and honest feedback flow with Management regarding Associates performance and recommendations.
Maintain all records relating to quality and all other reviews.
Collaborate with the Project Associates in order to flag the need for amendments undocumented process guidelines.
Working on ad-hoc projects, tasks, deep dives as requested by the Client or by Management.
Strong attention to detail and analytical skills required to perform effective root cause analysis.
Analytical skills in using spreadsheets, presentations, and other analytical reporting software to analyze results and report on key metric drivers.
Must have 10 years of prior work experience in a Line Adherence and Quality centric leadership role in a Risk based BPO, handling large teams.
Required Qualifications:
1. Minimum 7 years experience in managing people managers (Team Leaders) within AML KYC, Risk and compliance Operations.
2. Language Proficiency in all supported languages: CEFR C2 level mastery or
Employment Type: Full Time, Permanent
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What people at WNS are saying
Rating based on 23 Group Manager Operations
reviews
Anonymous · Data Science & Analytics
in Bangalore / Bengaluru
Likes
Work Life Balance
- Skill development - Good
+3 more
Dislikes
Appraisal and Bonus
- Promotions - Poor
Group Manager Operations salary at WNS
reported by
146
employees
with 12-20
years exp.
₹7.9
L/yr - ₹32.1
L/yr
At
par with the average Group Manager Operations Salary in India
View more details
What WNS employees are saying about work life
based on 10.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
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WNS Gurgaon / Gurugram Office Locations
Gurugram Office
WNS Global Services Private Limited, 9th Floor, Block A2, DLF World Tech Park, NH8, Sector 30
Gurugram
Haryana 122002
Haryana 122002
Gurugram Office
WNS Global Services Private Limited, 9th Floor, Block A2, DLF World Tech Park, NH8, Sector 30
Gurugram
Haryana 122002
Haryana 122002
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