Hiring Processor - Backend operations | Coimbatore

Role: Processor (Back office - Operations)
Offer Location: Coimbatore / Noida / Gurugram
Experience:  1 - 2.6 years for Processor with back office/BPO/Customer Service or similar transaction processing
Shift Timing - 05.30 PM to 03.00 AM (From login time 09.50 Hours of shift / Mon-Fri)
Work from Office on Day 2 Onwards

Service Agreement: Yes, Applicable for 12 Months.
CTC: Maximum 3 LPA only 

Interested & Eligible candidate can submit your response in below application link.

Application link: https://forms.office.com/r/HDfBWmumTM

Interview rounds:
1. Online Assessment 
2. Managerial connect will be planned
3. HR Discussion

Education- Only arts and Science - B.com / B B A / B. Sc (No computer science / Technical Background)

NOTE:

1. Candidates with 3+ years Experience can ignore this; We will not be able to Process the application. 
2. NO BE/BTECH / MCA will be eligible for this hiring
(Should have Provisional Degree/ Last Semester Marksheet/Degree certificate)

 Job Role & Responsibilities: 

• The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
  • Consulting Skills, Client Knowledge And Client Service:
  • Prioritizes work as required in order to effectively respond to client needs
  • Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
  • Ensures knowledge of client plan provisions and supporting documentation is current and updated
  • Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
  • Participates & contributes in daily huddles and status meetings
  • Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
  • Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence 
  • Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly
  • Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities
  • Creates/ updates SOP where and when required . Work with other supporting groups to enhance procedures and eliminate wastage.