Techno Functional Consultant

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

Do

1. Bridging the gap between project and support teams through techno-functional expertise
2. For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
3. Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
4. Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
5. Support the solutioning team from architectural design, coding, testing and implementation
6. Understand the functional design as well as technical design and architecture to be implemented on the ERP system
7. Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
8. Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
9. Write code as per the developmental standards to decide upon the implementation methodology
10. Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
11. Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
12. Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
13. Support on-site manager with the necessary details wrt any change and off-site support

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Lead Consultant

Reporting & updates

Onsite Project Manager/ Project Teams

To provide off-site support and inputs as per client requirements

External

Clients

For solutioning and provide support

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
  • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
  • Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-Master

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Formulation & Prioritization
  • Innovation
  • Managing Complexity
  • Client centricity
  • Execution Excellence
  • Passion for Results

Deliver

No.

Performance Parameter

Measure

1. Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT

2.Automation

Process optimization, reduction in process/ steps, reduction in no. of tickets raised

3.Skill upgradation

# of trainings & certifications completed, # of papers, articles written in a quarter