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Deputy Manager
4-9 years
₹ 8.3 - 16.6L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
Deputy Manager
Wipro
posted 14hr ago
Job Description
- Management of daily activities of a team
- Experience in Data Analyst experience
- Ensures achievement of all system, team and individual Customer Service goals and standards
- Manages Key performance indicators
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
- Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
- Demonstrated ability to develop and implement process enhancements including technology and performance
- Ability to plan, prioritize, organize and communicate with client
- Proficiency in , Work-force management applications, Quality tools and technologies,
- Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.
- Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors
- To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads
- Coordinate with delivery managers and the L&D POC to plan sessions
- Drive completion by following with respective leads and managers
Employment Type: Full Time, Permanent
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What people at Wipro are saying
Rating based on 117 Deputy Manager
reviews
Anonymous · Finance & Accounting
in Chennai
Work life balance is good
- Work-life balance - Good
Toxic management. No Job security. Appraisal and promotion policies are very poor and hardly you will get only single digit appraisal even if you get the best rating.
- Salary - Poor+5 more
Deputy Manager salary at Wipro
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