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Deputy Manager
4-8 years
₹ 13.45 - 21.5L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Deputy Manager
Wipro
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The purpose of this role is to ensure that all the SLAs/ efficiency commitments are met through process design, process assurance as well as driving a quality culture within the accounts.
Process design and Process assurance to ensure all commitments are met as per the SLA with the client
- Contribute on key factors and inputs for RFPs to ensure appropriate and reasonable commitments are made to the client
- Conduct Transition audits as per transition phases
- Design new processes to ensure that they are aligned to the SLA
- Ensure quality and process maps are in place
- Conduct audits for assigned accounts and ensure proper documentation to keep the account ready for any external audit
- Highlight any SLA or people related risks
- Conduct Root Cause Analysis (RCA) to identify issues and improvement opportunities
- Execute various initiatives along with tool interventions to ensure efficiency commitments are delivered as per contract
- Provide training to the account teams on the floor on Lean and Six Sigma so that they can deploy them to improve efficiency
- Lead initiatives such as Pragati program to motivate account teams to do small and incremental improvements
- Conduct preassessment and assessment for any RPA initiative within DOP or for an external client
- Drive Lean and Six Sigma projects and track tangible and intangible benefits under Business Value Meter (BVM) and highlight it to the clients
Thought Leadership
- Publish papers and undertake speaking assignments to showcase Wipro capability
- Present projects for various Quality awards related to RPA, Innovation, Six Sigma, Lean etc.
- Build networks and connects with the industry bodies to know the best practices and showcase Wipro DOP
Deliver / No. / Performance Parameter / Measure
1. Customer centricity
CSAT, NPS, EWS for Risks, No escalations
2. Delivery
CPMs are met
3. Continuous Improvements
BVM tangible annual realized revenue
4. Consulting
Billable/ non-billable RPA, feasibility for automation %, application for automation
5. Thought Leadership
Papers published, speaking assignments undertaken.
Employment Type: Full Time, Permanent
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What people at Wipro are saying
Rating based on 118 Deputy Manager
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Anonymous · Customer Success, Service & Operations
in Pune
Good thinking about it is a great day and I have a good time with. You want me and my friends are going through some reason why we have been trying not to be a good thinking.
- Salary - Excellent
No. Work. No. Like. No. Lif. And. Risen. No. Thinks.
Deputy Manager salary at Wipro
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Wipro Benefits
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