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2554 Wipro Jobs

Deputy Manager

4-8 years

₹ 13.9 - 21.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Deputy Manager

Wipro

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Role Purpose

The purpose of this role is to ensure that all the SLAs/ efficiency commitments are met through process design, process assurance as well as driving a quality culture within the accounts.


Process design and Process assurance to ensure all commitments are met as per the SLA with the client
  • Contribute on key factors and inputs for RFPs to ensure appropriate and reasonable commitments are made to the client
  • Conduct Transition audits as per transition phases
  • Design new processes to ensure that they are aligned to the SLA
  • Ensure quality and process maps are in place
  • Conduct audits for assigned accounts and ensure proper documentation to keep the account ready for any external audit
  • Highlight any SLA or people related risks
  • Conduct Root Cause Analysis (RCA) to identify issues and improvement opportunities
  • Execute various initiatives along with tool interventions to ensure efficiency commitments are delivered as per contract
Drive quality culture within the accounts
  • Provide training to the account teams on the floor on Lean and Six Sigma so that they can deploy them to improve efficiency
  • Lead initiatives such as Pragati program to motivate account teams to do small and incremental improvements
  • Conduct preassessment and assessment for any RPA initiative within DOP or for an external client
  • Drive Lean and Six Sigma projects and track tangible and intangible benefits under Business Value Meter (BVM) and highlight it to the clients

Thought Leadership
  • Publish papers and undertake speaking assignments to showcase Wipro capability
  • Present projects for various Quality awards related to RPA, Innovation, Six Sigma, Lean etc.
  • Build networks and connects with the industry bodies to know the best practices and showcase Wipro DOP

Deliver / No. / Performance Parameter / Measure

1. Customer centricity

CSAT, NPS, EWS for Risks, No escalations

2. Delivery

CPMs are met

3. Continuous Improvements

BVM tangible annual realized revenue

4. Consulting

Billable/ non-billable RPA, feasibility for automation %, application for automation

5. Thought Leadership

Papers published, speaking assignments undertaken.


Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

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Top Wipro Deputy Manager Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
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What people at Wipro are saying

3.4
 Rating based on 123 Deputy Manager reviews

Likes

Work life balance is good

  • Work-life balance - Good
Dislikes

Toxic management. No Job security. Appraisal and promotion policies are very poor and hardly you will get only single digit appraisal even if you get the best rating.

  • Salary - Poor
  • +5 more
Read 123 Deputy Manager reviews

Deputy Manager salary at Wipro

reported by 1.3k employees with 4-18 years exp.
₹5.8 L/yr - ₹20.5 L/yr
36% more than the average Deputy Manager Salary in India
View more details

What Wipro employees are saying about work life

based on 53.2k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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Mumbai Office
Sanghvi House,18, Subhash Road,Vile Parle (E),Mumbai Mumbai
400057
Mumbai Office
Unit. No. 701, 7th Floor, A-Wing, Kensington SEZ Park, Hiranandani Business Park, Powai, Mumbai Mumbai
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