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Engaged Employer

Wipro

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3.7

based on 53.4k Reviews

Video summary

2549 Wipro Jobs

Deputy Manager

Wipro Limited

3.7

based on 53.4k Reviews

4-8 years

₹ 13.9 - 21.5L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Deputy Manager

Wipro

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

RPA Automation Cleaning Six Sigma Process Design

Job Description

Role Purpose

The purpose of this role is to ensure that all the SLAs/ efficiency commitments are met through process design, process assurance as well as driving a quality culture within the accounts.

Process design and Process assurance to ensure all commitments are met as per the SLA with the client

Contribute on key factors and inputs for RFPs to ensure appropriate and reasonable commitments are made to the client
Conduct Transition audits as per transition phases
Design new processes to ensure that they are aligned to the SLA
Ensure quality and process maps are in place
Conduct audits for assigned accounts and ensure proper documentation to keep the account ready for any external audit
Highlight any SLA or people related risks
Conduct Root Cause Analysis (RCA) to identify issues and improvement opportunities
Execute various initiatives along with tool interventions to ensure efficiency commitments are delivered as per contract

Drive quality culture within the accounts

Provide training to the account teams on the floor on Lean and Six Sigma so that they can deploy them to improve efficiency
Lead initiatives such as Pragati program to motivate account teams to do small and incremental improvements
Conduct preassessment and assessment for any RPA initiative within DOP or for an external client
Drive Lean and Six Sigma projects and track tangible and intangible benefits under Business Value Meter (BVM) and highlight it to the clients

Thought Leadership

Publish papers and undertake speaking assignments to showcase Wipro capability
Present projects for various Quality awards related to RPA, Innovation, Six Sigma, Lean etc.
Build networks and connects with the industry bodies to know the best practices and showcase Wipro DOP

Deliver / No. / Performance Parameter / Measure

1. Customer centricity

CSAT, NPS, EWS for Risks, No escalations

2. Delivery

CPMs are met

3. Continuous Improvements

BVM tangible annual realized revenue

4. Consulting

Billable/ non-billable RPA, feasibility for automation %, application for automation

5. Thought Leadership

Papers published, speaking assignments undertaken.

Employment Type: Full Time, Permanent

Read full job description

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What people at Wipro are saying

3.4

Rating based on 124 Deputy Manager reviews

Anonymous · Finance & Accounting in Chennai

Likes

Work life balance is good

Work-life balance - Good

Dislikes

Toxic management. No Job security. Appraisal and promotion policies are very poor and hardly you will get only single digit appraisal even if you get the best rating.