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3.7

based on 52.6k Reviews

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1209 Wipro Jobs

Problem Manager

Wipro Limited

 · 

3.7

 based on 52.6k Reviews

10-12 years

Mumbai

1 vacancy

Problem Manager

Wipro

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Incident Management Service Desk Change Management Service Management ITIL Problem Management

+ 2 more

Job Description

Do

RESPONSIBILITIES
  • Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts
  • Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities
  • Ensures that the individual activities of the process are carried out with regards to agreed service quality levels
  • Ensures Problem Analysts are adhering to the Problem Management Process
  • Provides status updates on problems and known errors
  • Provides guidance, direction and coaching on Problem Management activities
  • Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process
  • Functions as point of escalation for Problem Management Analysts
  • Conducts Problem Reviews
  • Responsible for liaising with and providing reports to other Service Management functions
  • Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions
  • Coordinates with Incident Management, Change Management, and Configuration
  • Management to ensure correct and consistent data is provided to the Problem Management process
  • Coordinates Problem Analysts time for problem resolution and proactive analysis
  • Tracks status of Requests For Change (RFCs) initiated by Problem Management
  • Estimates cost of solutions

    • KEY SKILLS AND COMPETENCIES

  • Strong communication and presentation skills
  • Technical knowledge
  • Good understanding of statistical and analytical principles and processes
  • 10-12 years of ITSM experience in Change and other processes
  • ITIL V3 / 2011 Foundation or Intermediate certification
  • Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Problem Manager roles with real interview advice

    What people at Wipro are saying

    3.8
     Rating based on 5 Problem Manager reviews

    Likes

    Work Life Balance

    • Job security - Good
      • +1 more
    Dislikes

    Chaotic policies

    Read 5 Problem Manager reviews

    Problem Manager salary at Wipro

    reported by 75 employees with 2-11 years exp.
    ₹4.8 L/yr - ₹15.2 L/yr
    13% less than the average Problem Manager Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 52.6k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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