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2551 Wipro Jobs

Process Excellence-Sr. Service Manager-Process Excellence-Mumbai

8-12 years

₹ 10 - 13L/yr

Mumbai

2 vacancies

Process Excellence-Sr. Service Manager-Process Excellence-Mumbai

Wipro

posted 14d ago

Job Description

Sr. Service Manager-Process Excellence for Mumbai location


Certified Black Belt- Business Excellence-Quality


We are looking for Sr. Service Manager-Process Excellence for Mumbai location.

  • Job Location : Airoli-Mumbai
  • Both Side Transport
  • Work from Office

Note : Female candidates are preferred for this role.


Sr. Service Manager (Certified Blackbelt- Business Excellence-Quality Domain)

The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.


High Level Responsibility area


  • Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
  • Provides analytics support to Business Leaders both onshore and offshore.
  • Drives a continuous improvement culture
  • Manages the innovation/ idea generation platform MERCURI
  • Facilitates Process Improvement trainings
  • Supports the business with Quality/Operational excellence initiatives.

Responsibilities:

  • Understand business processes , analyze data trends and share recommendations with stakeholders
  • Showcase / share skill set & Quality service offerings with stake holders
  • Analyze data on key client operational metrics to understand opportunity for improvement
  • Learn and understand the domain / business to help define process metrics
  • Map processes to identify non-core activities and suggest alternatives and thus help remove waste
  • Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
  • Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
  • Be flexible to changes & continuously evaluate to adapt to the culture of the organization
  • Understand and own development needs in consultation with the manager and work to achieve development goals
  • Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
  • Deliver Lean trainings for Band 3-5 colleagues
  • Deliver need based trainings on Problem solving , Quality concepts & tools
  • Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
  • Identify Failure modes and help in establishing process controls
  • Design and develop metrics for accurate measurement of work performance
  • Baseline metrics and monitor performance
  • Provide advance data Analytics as per Business Unit / Process requirements
  • Identity opportunities for capacity creation
  • Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
  • Support business to create year on year efficiencies
  • Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
  • Use Six Sigma and Lean tools as required
  • Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
  • Develop project roadmaps for assigned projects with minimal or no mentoring support
  • Acts as a program manager for BU specific or division level programs

Education:

  • Graduate in any stream
  • Black belt certified

Required Experience

  • 8+ years of work experience
  • Total work experience of 5 years or more (after Graduation in any discipline)
  • Relevant / industry work experience of 3 years or more
  • Maximum experience should not exceed 8 years.
  • Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
  • Experienced in managing multiple project teams simultaneously

Preferred Experience:

  • Training and Facilitation Skills and experience
  • Excellent oral, written, cross functional and interpersonal communication skills.
  • Learning ability with customer orientation and a keen eye for process improvement
  • Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
  • Knowledge of Minitab
  • Knowledge of Access
  • Good knowledge of MS Excel , Power Point and MS Visio

Note : Interested candidates can share their CV's at Sandeep.sharma72@wipro.com (Subject line-Process Excellence-Mumbai)


Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Manager roles with real interview advice

Top Wipro Service Manager Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
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What people at Wipro are saying

3.0
 Rating based on 15 Service Manager reviews

Likes

Good for learning perspective. One can learn things here and grow in the respective field.

  • Skill development - Good
  • +1 more
Dislikes

Monetary benefits are near to nothing apart from salary. Salary hikes are lower than market standards and generally they are late, not timely salary revisions. No bonus is provided at all.

  • Salary - Poor
  • +2 more
Read 15 Service Manager reviews

Service Manager salary at Wipro

reported by 138 employees with 5-13 years exp.
₹4 L/yr - ₹16 L/yr
24% more than the average Service Manager Salary in India
View more details

What Wipro employees are saying about work life

based on 53.5k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
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Mumbai Office
Sanghvi House,18, Subhash Road,Vile Parle (E),Mumbai Mumbai
400057
Mumbai Office
Unit. No. 701, 7th Floor, A-Wing, Kensington SEZ Park, Hiranandani Business Park, Powai, Mumbai Mumbai
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