Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Wipro Team. If you also belong to the team, you can get access from here

Wipro Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

2538 Wipro Jobs

SP Global Immigration Support L1 Professional

3-5 years

Bangalore / Bengaluru

1 vacancy

SP Global Immigration Support L1 Professional

Wipro

posted 1mon ago

Job Description

Role Purpose
The purpose of this role is to respond employee queries around global immigration in a timely and professional manner. The role holders front-end with the employees to respond to calls or tickets raised by them within a defined TAT.

Do
1. Adhere to the terms of the global immigration policy and addressing immigration related employee queries
a. Respond to employee queries on global immigration in a timely manner
i. Respond to incoming calls from immigration applicants at Wipro to address concerns around turnaround time for the application etc. in line with the company policy
ii. Respond to tickets raised by employees on the global immigration support platform in a professional manner
iii. Adhere to the company policies and respond to employee queries around immigration in a courteous and professional manner

b. Liaison with Global Immigration specialists or leads for resolving queriespertaining to legal and regulatory immigration requirements
i. Take assistance from the global immigration team to close open employee queries
ii. Escalate employee queries that have been open beyond the defined TAT to the global immigration support lead to drive faster resolution

2. Operational Excellence
a. Compliance with Timelines and Service Level Agreements
i. Comply with internal SLAs defined for the global immigration support processes
ii. Strive to meet daily metrics for quality and productivity by efficiently responding to customer requests
b. Process and MIS management
i. Maintain an electronic log information for tracking open and closed employee queries
ii. Create MIS reports showcasing status of closes viz-a-viz open employee queries


Deliver


No. Performance Parameter Measure

1. Process Efficiency Actual vs budgeted tickets closed per day
Actual vs budgeted employee calls attended per day
%age of employee queries closed within TAT
Call abandonment rate
Number of Non-compliances as per Internal and External Audits, % compliance with internal SLAs

2.Customer Satisfaction (Internal) CSAT


Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Professional roles with real interview advice

Top Wipro Professional Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
View all 2.9k questions

What people at Wipro are saying

Professional salary at Wipro

reported by 4 employees with 5-21 years exp.
₹6 L/yr - ₹35 L/yr
96% more than the average Professional Salary in India
View more details

What Wipro employees are saying about work life

based on 53.5k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

Compare Wipro with

TCS

3.7
Compare

Infosys

3.6
Compare

Tesla

4.2
Compare

Amazon

4.1
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

Cognizant

3.7
Compare

TCS iON

3.9
Compare

IBM

4.0
Compare

Tech Mahindra

3.5
Compare

Google

4.4
Compare

Deloitte

3.8
Compare

HCLTech

3.5
Compare

Genpact

3.8
Compare

Ernst & Young

3.4
Compare

Oracle

3.7
Compare

Microsoft Corporation

4.0
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

PwC

3.4
Compare

Similar Jobs for you

Immigration at Wipro Limited

Bangalore / Bengaluru

1-5 Yrs

₹ 7-11 LPA

Professional at Wipro Limited

Hyderabad / Secunderabad

2-6 Yrs

₹ 3-6 LPA

Professional at Wipro Limited

Bangalore / Bengaluru

3-5 Yrs

₹ 7-11 LPA

Professional at Wipro Limited

Pune

1-5 Yrs

₹ 3-6 LPA

Professional at Wipro Limited

Bangalore / Bengaluru

3-6 Yrs

₹ 4-7 LPA

Analyst at Wipro Limited

Gurgaon / Gurugram

2-6 Yrs

₹ 4-8 LPA

MIS Executive at Wipro Limited

Hyderabad / Secunderabad

2-4 Yrs

₹ 3-6 LPA

MIS Executive at Wipro Limited

Hyderabad / Secunderabad

1-3 Yrs

₹ 3-5 LPA

Process Excellence Lead at Wipro

Hyderabad / Secunderabad

5-10 Yrs

₹ 8-14 LPA

Associate at Wipro Limited

Chennai

0-4 Yrs

₹ 2-6 LPA

Wipro Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Headquarter
Doddakannelli, Sarjapur Road, Bengaluru Bengaluru
560035
Bangalore Office
#37, Castle Street, Ashok Nagar, Bangalore Bangalore
560 025.

SP Global Immigration Support L1 Professional

3-5 Yrs

Bangalore / Bengaluru

1mon ago·via naukri.com

Walk In Interview For fresher/ Experience-US Mortgage-Chennai

0-5 Yrs

Chennai

2hr ago·via naukri.com

Walk in Interview For Fresher/Experience-US Mortgage-Pune

0-3 Yrs

Pune

2hr ago·via naukri.com

Walk In Interview For Trade Finance-Chennai

1-6 Yrs

Chennai

2hr ago·via naukri.com

Sap Logistics Execution Consultant

6-11 Yrs

₹ 15 - 25L/yr

Chennai, Bangalore / Bengaluru, Delhi/Ncr

13hr ago·via naukri.com

SAP FSM Consultant

4-6 Yrs

₹ 10 - 15L/yr

Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

13hr ago·via naukri.com

Wipro is hiring For UK HR Operations Process

1-4 Yrs

Navi Mumbai

17hr ago·via naukri.com

Wipro is hiring For Associate Backoffice- US HR Operation

0-3 Yrs

Thane, Navi Mumbai, Mumbai

17hr ago·via naukri.com

.net full stack developer with Angular- Immediate To 60 days NP

12-19 Yrs

Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

18hr ago·via naukri.com

.net full stack developer with Angular- Immediate To 60 days NP

8-12 Yrs

Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru

18hr ago·via naukri.com
write
Share an Interview