MIS Executive - L1

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
• Interact and work closely with management, internal stakeholders & clients to understand the business information needs
• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
• Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
• Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
• Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
• Ensure zero non-compliances on process audit on data security and compliance
• Support and adopt tools and systems for efficient MIS generation and reporting system
• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
• Providing update to the manager on the progress of any new MIS initiatives
• Perform periodic maintenance and servicing of MIS system to improve operational efficiency
• Adopt new tools, technology solutions and develop capability through training to improve own productivity.
• Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

Deliver / No. / Performance Parameter / Measure -

1. MIS Management and Reporting - Quality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements

2. Stakeholder Management - Customised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements

3. Team Management - Team attrition %, Employee satisfaction score.