Manager - GPO ( R2R )

• Delivery governance in the account
• Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
• Ensure a green card for all accounts in terms of performance and quality
• Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
• Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
• Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
• Ensure regular invoicing as per the contract terms and condition
• Forecast and track key account metrics

• Ensure outstanding performance against key metrics mentioned in the agreement
• Regular cadence around contract compliance
• Evaluate performance with key metrics (accuracy, customer service metrics etc.)
• Set direction for the team, track progress against targets through regular cadence calls and course correct as required
• Drive the focus of the team on quality and adherence to contract compliance processes
• Drive and implement structured cadence around quality, both process and transactional
• Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
• Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
• Resource Allocation & Retention
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
• Optimize manpower and minimize leakages by working closely with delivery head
• Ensure retention by offering relevant trainings and certifications of all allocated resources
• Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

Job Summary:

Wipro is seeking a highly skilled and experienced Senior Manager for the Record to Report (RTR) Global Process Owner (GPO) role.

The ideal candidate will possess deep domain expertise in both RTR and Financial Planning & Analysis (FP&A) processes, drive continuous improvement (CI) initiatives, conduct root cause analysis (RCA) to prevent recurring issues, and support operations to streamline and simplify processes.

This role requires exposure to digital tools implementation, such as BlackLine, and other relevant RTR tools.

Additionally, the candidate will review and assess the effectiveness of operational controls and support internal and external audits. The position is client-facing, working closely with our UK-based clients

Key Responsibilities:

Domain Expertise: Leverage extensive knowledge in RTR and FP&A processes to provide strategic direction and ensure best practices.

Continuous Improvement: Identify and drive CI ideas related to processes, procedures, and policies to enhance efficiency and effectiveness.

Root Cause Analysis: Conduct thorough RCA for issues, implement corrective actions, and ensure non-recurrence of problems.

Operational Support: Collaborate with operations teams to simplify and optimize RTR processes, ensuring seamless execution.

Digital Tools Implementation: Lead the implementation and optimization of digital tools like BlackLine and other relevant RTR technologies.

Operational Controls: Review and assess the effectiveness of operational controls to ensure robust financial processes.

Audit Support: Support internal and external audits by providing necessary documentation and insights.

Client Engagement: Act as the primary point of contact for UK-based clients, ensuring their needs are met and fostering strong relationships.

Stakeholder Management: Work closely with internal and external stakeholders to align RTR processes with business objectives.

Compliance and Governance: Ensure all RTR processes comply with regulatory requirements and internal policies.

Qualifications:

Qualified Chartered Accountant (CA) or Cost Accountant (CMA) - Preferred. Bachelor's degree in Finance, Accounting, or a related field; MBA or relevant certification.