Program Manager

Role Purpose

The role incumbent is responsible for the successful execution of a low to medium complexity program & its profitability.It is a role requiring understanding of the individual program and how it interacts with other programs. The Program Manager is also responsible for customer satisfaction and to some extent to the commercial growth within the account.

Do

Financial:

• Is responsible for Gross margin achievement for the Program
• Is responsible for bonus received or penalty paid from/to the customers
• Adheres to project cash flow schedule
• Responsible for reducing value at risk (VaR) ($, days)

Offering/competency:

• Is responsible for increasing project effort charged to domain experts
• Formulates an appropriately structured Governance framework for the account in which he/she is the sole Program manager. Else works as per the governance framework defined by the Program Director
• Creates a clearly defined and documented escalation mechanism in place
• Ensures governance ties in with Scope/Change Management

Delivery/Customer satisfaction

• Leads and owns the Program Delivery (schedule/risk/issues/changes/dependencies)
• Helps establish the required execution and project methodologies synergizing customer and Wipro methodologies
• for meeting Program Quality-Cost-Delivery schedule
• Manages operational parameters of the program as signed off ( ppc, offshore- onsite mix, utilization, bulge)
• Handles customer escalations
• Responsible for meeting release compliances"

People

• Leads planning workshops and program steering committee meetings
• Develops and mentors project managers and PMO for exceptional performance from team members to improve performance
• Manages & Controls employee attrition rate
• Ensures that eligible employee are released for rotation"
• "Managing Customer Relationship and Scope Management
• Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively.
• Develops a common understanding and sign-off on requirements by the business users.
• Uses the right kind of requirement management tools to ensure correct understanding and scope idenfications
• Provides wire-frames depicting user interface to give good view of the navigation"
• "Brand Building Initiatives
• Participates in initiatives which help in building Wipro Brand and developing progressive delivery.