Associate-US HR Operation- Backoffice For Gurgaon

Looking for Backoffice Associates for Gurgaon Location

Work location : Gurgaon

Exp: 0-3 Years (Freshers are also welcome)

Non Voice Process (Both Side Cab)

Night Shift only

Service Agreement- 01 year

Role & responsibilities

Associate

(Process: US HR operations)

Work Experience

0-36 months

Summary

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience

Any/Basic MS Excel

Category

Back office/Data handling or data management

Working Conditions

Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Service Agreement

Applicable for 1 year (Mandatory)

Education Skills

Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM

B.Tech & MBA full time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days.