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224 Winning Edge Jobs

Sr. Head - Service - Home Appliances

20-25 years

Delhi/Ncr, Gurgaon / Gurugram

Sr. Head - Service - Home Appliances

Winning Edge

posted 4mon ago

Job Role Insights

Fixed timing

Job Description

Key Responsibilities
Operations:

- Manage all India service operations through dealers and distributors, ensuring customer satisfaction and business retention.

- Align service operations with company standards and complete customer complaints promptly to enhance customer trust.

Training & Development:

- Train service engineers on products, technologies, SLAs, policies, and customer service soft skills.

- Conduct workshops for channel partners and mechanics on service models and complaint resolution.

Warranty and Replacement:

- Address product warranty and replacement issues with the sales team and partners.

- Monitor and control warranty costs and stock to meet customer satisfaction within budget.

Process Improvement:

- Oversee the P&L of the service organization and define processes with fixed SLAs.

- Maintain distributor technical infrastructure to improve service TAT.

- Provide product feedback to production for corrective action and design automated reporting for performance tracking.

People Management:

- Guide the team on core values, develop members for advancement, ensure job clarity, and conduct performance reviews.


Employment Type: Full Time, Permanent

Functional Areas: Sales

Read full job description

What people at Winning Edge are saying

What Winning Edge employees are saying about work life

based on 3 employees
67%
100%
67%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Winning Edge Benefits

Job Training
Soft Skill Training
Work From Home
Free Transport
Child care
Gymnasium +6 more
View more benefits

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