Inside Sales Manager

Key Responsibilities:

• Lead and manage the inside sales team, setting clear performance expectations and providing regular coaching and feedback to achieve individual and team sales targets.
• Develop and implement both tactical & strategic sales plans to meet or exceed revenue goals and quotas.
• Drive a high-performance sales culture by motivating the team to consistently achieve and exceed sales targets through effective leadership, support, and training.
• Monitor and analyze sales performance metrics, providing actionable insights and adjustments to strategies to optimize results.
• Identify and cultivate new sales opportunities through the inside sales team, ensuring a consistent pipeline of qualified leads.
• Work closely with marketing teams to develop and execute lead generation campaigns, ensuring alignment with sales goals.
• Collaborate with external and internal stakeholders, including Product Development, Customer Success, and Finance, to ensure a seamless sales process and excellent customer experience.
• Conduct regular sales meetings and training sessions to keep the team updated on product knowledge, market trends, and best practices.
• Foster a collaborative and supportive team environment, promoting open communication and continuous improvement.
• Utilize CRM tools and systems to manage sales activities, track progress, and generate accurate reports for senior management.
• Stay abreast of industry trends, competitor activities, and customer needs to maintain a competitive edge in the market.
• Directly manage key accounts and handle escalations to ensure customer satisfaction and retention.

Qualifications:

• Graduate/Post-graduate from a reputed institution.
• A minimum of 8-10 years of experience in inside sales, with at least 3-4 years in a managerial role leading an inside sales team.
• Proven track record of meeting and exceeding sales targets and quotas in a competitive, target-driven environment.
• Strong leadership skills with the ability to inspire and motivate a team to achieve high performance.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Experience in utilizing CRM systems and sales tools to manage and analyze sales performance.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions. •
• Experience in B2B sales, particularly in the technology/software solutions industry, is highly desirable.
• Demonstrated ability to work in a fast-paced, dynamic environment while managing multiple priorities.
• Excellent presentation and negotiation skills.
• A proactive, entrepreneurial mindset with a focus on continuous improvement and innovation.