Senior Customer Support Executive

Please read the complete job post before simply reaching out to us. This has a salary range of Rs. 25,000 to 28,000 per month which would depend on the level and ability to communicate in neutral English and the sense you depict. While this is a remote role, you will be asked to come to the office as & when needed. Hence, candidates from Mumbai and Navi Mumbai will be considered. Except for the HR round, all Ops rounds will be conducted on a recorded Zoom Call.

To know more about the company & hiring approach watch this video - https://www.youtube.com/watch?v=rGGnP9RsYtg

Apply here or reach us on WhatsApp on the following number +919429690114.

Role & responsibilities -

- Respond promptly and professionally to guest inquiries via phone, email, and chat.

- Interact with vendors and utility service providers (e.g., electricity, water, internet) via phone, email, and chat.

- Coordinate with utility service providers to ensure timely connections and disconnections of services, ensuring all required documentation is accurately fulfilled.

- Collaborate with vendors to ensure units are well-maintained and cleaned.

- Effectively handle and escalate guest concerns and issues.

- Work on special projects, research tasks, and complete assigned training programs.

- Perform other duties as assigned by the Client Partner, Team Manager, or Supervisor.

Preferred candidate profile

- Minimum 1-1.5 years of experience in customer support roles.

- Excellent written and verbal communication skills in English.

- Strong interpersonal and problem-solving skills.

- Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems).

- Ability to work independently and as part of a team.

- Experience working with international processes is preferred.

- Open to working on rotational shifts which would be based on the project requirement.

Technical Requirement - The Job Applicant must have their own Laptop or Desktop which has a processor that is either Intel i5 or its equivalent. And RAM of 8GB or more with a camera for video calls with the team and the client. USB Headset or Earpiece with noise cancellation. Hardwired Broadband Connection with at least 50 MBPS uploads and download speed.

Shifts - Most of the projects that we currently have with us as well as the ones that are being onboarded are 24×7 support. Hence, the shifts would be rotational in nature, which will rotate as per the projects staffing requirements. The shifts usually rotate once every one to two weeks. The shifts are for 9 hours a day with a 1-hour break which needs to be spread out. If the project you get deployed on needs you to log in additional hours, you will be rostered accordingly. Any additional time that you log in, will be compensated via overtime payment, which is your per-day salary for 9 hours extrapolated to the additional hours you have logged in. All OT payments have to be approved by your reporting manager.

Probation period - The probation period is for 90 days and can be extended by another 90 days based on the inputs from your reporting manager. There are no leaves allowed during the probation period. The leaves that you earn during your probation period will become available to you after you are confirmed.