6 Winfo Solutions Jobs
Winfo Solutions - Director - Solution Strategy (15-20 yrs)
Winfo Solutions
posted 1mon ago
Flexible timing
Key skills for the job
Position: Director Solution Services.
Experience: 15+ years of relevant experience in Service Delivery Management.
Location: Hyderabad.
Job Type: Full-time.
Reporting To: Chief Digital Officer.
Key Responsibilities:
- Lead the provision of services from the portfolio of repeatable Solutions, providing guidance and direction to ensure high-quality and customer satisfaction.
- Oversea the entire support lifecycle, from issue identification and troubleshooting to resolution and post-resolution analysis.
- Continuous improvement of the service delivery framework ensuring alignment with business objectives and customer needs.
- Implementation of a consistent set of KPIs to monitor and improve performance.
- Experience managing a team to provide a service in line with contracted SLAs,.
- Defining and delivering a clear client communication plan for QBRs, monthly reporting and day to day monitoring.
- Collaborate with the Solutions owners development to enhance the services provided.
- Stay informed of the latest trends and developments in Service Delivery Management, continuously improving processes and tools.
Requirements:
- A minimum of 15+ years of experience in Service Delivery Management, with a strong focus on customer satisfaction.
- In-depth knowledge of Service Delivery Management best practices and KPIs.
- Experience with service management tools and methodologies.
- Experience with ERP systems, strong preference for candidates with Oracle Cloud Applications expertise.
- Proven leadership and team management skills, with the ability to mentor and develop support staff.
- Excellent problem-solving abilities, with a focus on delivering timely and effective solutions to customers.
- Strong communication skills, capable of effectively interacting with technical and non-technical stakeholders.
Desired Qualifications:
- Bachelor's degree in information technology, Computer Science, or a related field.
- Service Delivery Management qualifications - especially ITIL 4 MP, SL and Master.
- Certifications in Oracle applications and technologies.
Functional Areas: Other
Read full job descriptionPrepare for Director roles with real interview advice
10-20 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
15-17 Yrs
12-14 Yrs