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Wiley

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3.8

based on 83 Reviews

10 Wiley Jobs

Customer Education Manager

Wiley

3.8

based on 83 Reviews

4-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Customer Education Manager

Wiley

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Chat Process Journalism Events Time Management Product Training

Job Description

As a pivotal member of Wiley's Sales Operations organization, the Customer Education Manager plays a crucial role in driving renewable revenue and contributing to the company's customer-first objective

The Customer Education program is designed to provide customers worldwide with comprehensive training to help them derive value from their purchases from Wiley, particularly regarding open access agreements

The Customer Education Manager will assist in achieving the team's goals of increasing customer satisfaction, driving product usage, supporting open access agreements globally, and aiding in customer retention and renewal

This role should be based in India and would support online training for the entire APAC region

How you will make an impact:

Assist Sales and CSMs with developing and launching Transformational Agreements, delivering training and demos for librarians and authors, and post-launch events

Conduct live online sessions to boost product usage, article submissions, and satisfaction

Create training resources like videos, guides, and infographics

Oversee the Success Hub, manage training hubs, and maintain a resource library with version control and documentation

Act as a subject matter expert in Wiley products and publication processes

Collaborate with internal teams and external speakers to enhance training and engagement materials

Develop certifications, interactive learning experiences, and curriculum recommendations to drive usage and value

Streamline processes, integrate feedback to improve programs, and contribute to the teams content roadmap with creative solutions

May require travel to customer locations to conduct in-person training sessions

What we are looking for:

Bachelors degree

5-7 yearsexperience delivering online events, Product Training, Customer Experience, Marketing, directly interacting with customers and participating in customer-facing events Prior publishing experience

Excellent written, verbal and presentation skills in English Ability to multi-task and communicate effectively in a fast-paced environment

Willingness to travel as required to deliver in-person training sessions

Creative problem solver who can manage multiple projects with ease and finesse

Highly meticulous, attention to details

Strong time management skills

Pro-active follows up and drives hard to meet deadlines and find solutions to challenges that can arise in this fast-paced environment and under pressure

Strong understanding of open access and journal publication process

Employment Type: Full Time, Permanent

Read full job description

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