Content Specialist - GCSS Enablement & Training Team

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What youll get to do

As businesses increasingly invest in customer success and in building dedicated teams to improve customer retention, the need for internal employee enablement is growing. This is highly apparent in the growing demand for Enablement & Training professionals. In this role, you would:

• Deliver course design documents, storyboards, and prototypes, with appropriate instructions for the audio scripts/video scripts

• Be innovative in creating learning content utilizing various delivery methods that support accelerated learning.

• Create clear and well-structured documentation and how-to guides on products, processes, and tools.

• Work directly with subject matter experts to understand training requirements and capture course-specific knowledge.

• Ability to quickly grasp complex business processes and convert them into simplified learning concepts

• Create assessments and evaluate the effectiveness based on Kirkpatrick s model for training evaluation.

What do you need to have

• To have at least 2-5 years of work experience in the Learning and Development domain with Knowledge of instructional design and instructional technology

• Proven experience with Instructional Design Principles to strategize and deliver solutions to address learning gaps

• Outstanding writing skills, grammar, editorial skills, ability to articulate information exceptionally well, and attention to detail

• Should have knowledge of course development software and Learning Management Systems

• Ability to quickly learn product functionality and features

• Self-motivated with the ability to work with moderate supervision and complete assigned projects on time

• Ability to work on multiple projects simultaneously

• Flexible to work in EMEA shift (1 PM - 10 PM)

Preferred Qualifications:

• Knowledge in web frontend languages HTML, CSS, JavaScript, preferred

• University degree in Computer Science, Engineering, educational technology, or equivalent

• Experience working for a SaaS product-based company

• Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment

• Experience working with Adobe Premiere Pro and Articulate RISE.

Please Note:

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status