Front Desk Receptionist

Job Profile: Front Office Executive / Receptionist

Role Overview

A Front Office Executive or Receptionist serves as the first point of contact for clients, customers, and visitors. The role primarily involves managing front desk activities, providing exceptional customer service, and ensuring smooth operations in the office.

Key Responsibilities

1. Customer Service
   
• Greet visitors and provide a warm, professional welcome.
• Address inquiries, provide information, and assist with queries.
• Maintain a positive relationship with customers and clients.
2. Front Desk Management
   
• Handle incoming and outgoing calls professionally.
• Manage and record appointments or reservations.
• Ensure the reception area is clean, organized, and presentable.
3. Administrative Support
   
• Manage mail, courier, and deliveries.
• Assist with data entry and filing tasks.
• Coordinate with various departments for smooth operations.
4. Communication
   
• Disseminate messages and relay important information to staff.
• Serve as a liaison between visitors and employees.
5. Technology Use
   
• Operate office equipment like computers, telephones, and photocopiers.
• Use scheduling software or tools for appointment management.
6. Other Duties
   
• Maintain a visitor logbook for security and record-keeping.
• Handle basic billing or payment collection if necessary.
• Support event planning or office meetings when needed.

Skills and Qualifications

1. Educational Background
   
• High school diploma or equivalent; a degree in hospitality or administration is a plus.
2. Skills Required
   
• Excellent communication and interpersonal skills.
• Proficiency in MS Office Suite and basic computer operations.
• Strong organizational and multitasking abilities.
• Fluency in local languages and English.
3. Personal Attributes
   
• Professional appearance and demeanor.
• Positive attitude and ability to handle pressure.
• Strong problem-solving and time management skills.
4. Experience
   
• Prior experience in front office or customer-facing roles preferred.