Senior Control Management Specialist (Home Lending)

About this role: Wells Fargo is seeking a Senior Control Management Specialist

In this role, you will:

• Participate in identifying, assessing, managing, and mitigating current and emerging risk exposures within Control Management functional area Provide risk management consulting to support the business in designing and implementing risk mitigation strategies, business processes, and business controls Monitor moderately complex business specific programs and provide risk management consulting to support the business in designing and implementing risk mitigation strategies
• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area Provide guidance to business groups on the development, implementation, and monitoring of business specific programs to identify, assess, and mitigate risk Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations Develop and maintains partnerships with the business process owner by consulting and providing expertise in the control design to effectively mitigate risks, including design of effective means of measurement. Contribute to the development and enhancement of the business control environment through execution of the Risk and Control Self-Assessment (RCSA) program.
• Engage in the development and implementation of new controls, action plans, and root cause analysis
• Support the evaluation and design of appropriate metrics to inform and monitor the health of the operational risk environment. Identify areas of improvement in existing processes. Identify gaps and recommend improvements. Partner and continue to build relationships with the Home Lending Business, Business Excellence and 2nd and 3rd lines of defense to foster clear and proactive communication

Required Qualifications: 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of residential mortgage servicing experience and be a SME for the team.
• Have a fair knowledge on Mortgage Servicing Laws, rules and regulations.
• Knowledge and understanding of operational risk management in the financial services industry
• Knowledge and understanding of home lending or consumer lending
• Knowledge and understanding of risk and control programs including issue management and Risk and Control Self-Assessment (RCSA)
• Knowledge and understanding of audit, regulatory compliance, or risk management Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps Comprehensive understanding of operational risk management and or operations process management Understanding of US consumer law/ Mortgage Servicing laws, rules and regulations
• Strong leadership skills with the ability to interact and lead discussions comfortably with senior levels of management, Stateside Partners and regulators
• Knowledge and understanding of financial services: regulations, compliance, policies, process, and procedures Ability to consult, build, and maintain solid working relationships in and outside of immediate department
• Ability to manage initiatives involving process improvements Excellent communication skills and ability to articulate complex material to a diverse audience Advanced Microsoft Office skills
• Ability to work effectively, as well as independently, in a team environment
• Ability to identify risks and propose mitigation plans Proven experience with conducting risk and process assessments
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to prepare management level presentations
• Ability to lead projects/initiatives with high risk and complexity
• Ability to review issues with the business owner, with an eye for aiding the closure process and pressure testing corrective actions and root cause Be able to lead the Issue Management initiatives to include pre vetting of issues, setting issue severity, root cause analysis, determining and implementing appropriately designed controls, and monitoring status and outcomes to validate sustainability and evidence of the corrective actions
• Has prior experience and sound understanding of Change Management routines, to include evaluating Technology changes, Business Requirements Documents, and user acceptance testing results
• Have a good understanding of the Investor guidelines and requirements

Individual shall be working in US Shift hours. 4:30pm -1:30AM