Senior Procedure Writer - Total Rewards Governance

Wells Fargo is seeking a Wells Fargo is seeking a Senior Procedure Writer to join our Total Rewards team. This role will be responsible for strengthening the control environment. The successful candidate will possess strong communication skills, a team first mindset, and acumen in relationship building to drive results.

In this role, you will:

• Lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Review and edit material authored by others
• Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Complete quality control assessments of the work performed by team
• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
• Serve as team lead or escalation point
• Provide guidance to less experienced technical writers
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partner with clients to review audience and develop strategy to address technical documentation needs

Required Qualifications:

• 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Intermediate knowledge of Open Text and other web-based content management.
• Previous experience with control procedure writing and control policies.
• Previous experience in Human Resources related systems such as Workday and Service Now.
• Experience building partnerships and consulting effectively with leadership.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Ability to exercise independent judgment and creative problem solving techniques.
• Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
• Ability to take on a high level of responsibility, initiative, and accountability
• Experience researching, developing, writing, and editing operational procedures and documents
• Ability to maintain a high degree of confidentiality.
• Ability to prepare correspondence; memorandum; reports; presentations or other assigned documentation.
• Experience with analytical skills with high attention to detail and accuracy.
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

Job Expectations:

• Partner with subject matter professionals and control owners to understand business needs as it relates to control procedures.
• Engage with business partners on large scale procedure publishing initiatives.
• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives ensuring compliance with the Internal Control Policy.
• Create a periodic review of Total Rewards control procedures to ensure all required elements are included based on the Internal Control Policy.
• Prep control owners and edit control procedures to ensure readiness with EBCE / IT&V testing
• Collaborate globally with Control teams, independent risk management and audit to ensure effective responses are provided and potential risks and concerns are addressed.
• Create, edit and format moderately complex to complex internal manuals, materials, control procedures, or other documentation related procedures and policies.
• Review changes to business operations for potential impact to other documentation or resources.
• Publish moderately complex web content according to standards.
• Lead or participate in developing documentation or document publishing strategy, policy, and guidelines.
• Complete quality control assessments of the work performed by the team.
• Provide guidance to less experienced technical writers
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Consult and make recommendations to business partners on optimization of procedures.
• Review regulatory changes or partner with regulatory change agents to proactively identify required updates.
• Maintain document library or repository and update tables in appropriate systems.
• Utilize independent judgment to guide moderate risk deliverables
• Commitment to deliver and sustain satisfactory levels of employee and customer experience.
• Ability to prioritize and self-manage deliverables.
• Ability to learn; possesses a high-level of intellectual curiosity.
• Willingness to work on-site at stated location on the job opening.
• Shift timings:1:30-10:30 pm IST