Pega Decisioning Quality Analyst

About this role:

Wells Fargo is seeking a Pega Decisioning Quality Analyst.

In this role, you will:

• Participate in a variety of functions within the digital environment.
• Identify opportunity for digital business plans, programs and initiatives within scope of responsibilities.
• Review and analyze basic content strategy/creation, customer experience, analytics/research or product management.
• Exercise independent judgment to guide medium risk deliverables.
• Present recommendations for resolving more complex situations.
• Exercise independent judgment while developing expertise in the on digital initiatives, policies, procedures and/or compliance requirements
• Collaborate and consult with digital consultants and managers on more complex digital initiatives, including internal/external customers if applicable

Required Qualifications:

• 2+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ year experience in Pega Decisioning/ Pega Customer Decision Hub (CDH) or equivalent
• 1+ year in automation testing for REST APIs
• Issue management and help desk management experience.
• Training and documentation experience for product utilization
• Be responsible for the Analysis, user story definition and testing of omni-channel decisioning solutions that meet our businesss requirements.
• Perform impact analysis of new decisioning logic changes introduced in the system.
• Create the test design and test cases for any new decisioning logic configured in the system.
• Ability to identify different scenarios of logic execution and challenge decision architects with the scenarios.
• Manage & maintain the regression testing process for the entire Decisioning logic.
• Communicate problems and solutions to both technical and non-technical audiences as well as translate business requirements and other information into accurate decisioning test designs.
• Commitment to an enthusiasm for success by ensuring that the delivered product if fully-functioning, performs to requirements defined and approved by the business, and meets or exceeds expectations.
• Interface with key stakeholders to evangelize the platform and continuously identify areas of improvement.
• Act as key participant in delivery planning.
• Review and analyze complex digital strategy for product/functionality/experience area.
• Strategically collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals.
• Participate in variety of complex functions within the decisioning engine and respective environments.
• Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements.

Job Expectations:

• Excellent verbal and written communication.
• Independently resolve complex issues.
• This position offers a hybrid work schedule