Associate Operations Representative

In this role, you will:

• Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances
• Identify opportunities to improve loan servicing process within established procedures
• Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing
• Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area
• Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals
• Interact with immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customers

Required Qualifications:

• 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education