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3.1

based on 5 Reviews

8 Web.com Jobs

Principal IT Service Desk Administrator

Web.com

3.1

based on 5 Reviews

3-7 years

Mumbai

1 vacancy

Principal IT Service Desk Administrator

Web.com

posted 5d ago

Job Role Insights

Key skills for the job

Hospital Administration Project Management Information Technology Procurement Microsoft Power BI Windows System Administration

+ 4 more

Job Description

You will act as the initial escalation point for ServiceDesk technicians and assist team managers with developing and evaluating current and future ServiceDesk initiatives. IT ServiceDesk Admin will assist in coordinating end user-related projects and actively communicate areas of need, urgency, or other pertinent data in a timely manner.

Responsibilities:

Proven abilities in PC and Mac configuration and troubleshooting including operating systems and common applications
Support including but not limited to Tier 1 and 2 support and troubleshooting for end-user related issues/requests, user administration, root cause analysis, and VPN end user support
Manage asset disposal and track hardware via ITAM processes.
Provide on-site and remote client support
Inventory Asset Management assist with procurement and tech refresh
Create, maintain, and delete user accounts from various systems
Maintain, support, develop, and assist in process strategies
Maintain current desktops/laptops via push updates
Act as initial contact for issue escalation
Partner effectively with other IT members in remote sites
Laser focus on service excellence

Required Qualifications:

Strong, customer and team focus
Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user account building and maintenance; software tracking and deployment; remote user assistance; virus and malware diagnostics and cleaning; documentation; project planning; and asset tracking, hardware recycling
Minimum 2 years Windows (Windows, AD, Office, etc.) and Mac (OSX, iOS, Macbook, Apple TV) support experience in a fast paced, results oriented corporate environment.
Experience with Lenovo and Mac hardware, iPhone, Android, Tablets, Mac laptops and desktops
Experience with Microsoft Office 365
Experience in Active Directory environments including account management and permissions.
Experience in supporting end user related network connectivity (switch, jack connections, cabling, etc.) and network and security principles.
Strong organizational and time-management skills; project management experience.
Applicable certifications suggested (i.e. MCP, A+, Network+)
Strong interpersonal and communication skills
Strong troubleshooting skills
Experience with PC hardware repair
Clear and adaptable written and verbal communication skills required
Flexible work habits, ability to prioritize planned and unplanned customer needs
Analytical troubleshooting skills
Ability to build rapport and elicit problem details from internal customers
High energy approach to work, yet ability to stay calm under pressure
Special consideration given to candidates with IT asset management (ITAM) experience and a desire to be involved in helping to manage our asset management process.