SENIOR ANALYST, LEARNING AND DEVELOPMENT

Position Summary... Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. What youll do...

• Understanding of English Grammar - Subject Verb Agreement Rules, Tenses and Transliterations
• Different Feedback Mechanism such as GROW, SOAR, OSKAR, CLEAR, AOR coaching models
• Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management
• Training sounds in English such as Vowels (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives and Nasal)
• Manner of articulation and place of articulation of English sounds

• Bachelor s Degree in a related field and 5 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent
• OR 6-8 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent
• Proficient in blended training delivery methodologies
• Expert in classroom training delivery
• Ability to design and deliver language and culture-based course material/training curriculum
• Capability to design and deliver competency-based training
• Expertise in leadership training
• Operational knowledge of LMS
• Knowledge of Microsoft Office Suit (PowerPoint, Excel, Outlook)
• Ability to manage multiple batches at the same time
• Experience working with multiple team members and stakeholders
• Must be able and willing to think and act strategically and tactically
• Result oriented and Quality conscious

• ADD: Knowledge of Adult Learning Theories
• Prior experience and knowledge of contact center
• TEFL, TESOL, TESL, CELTA or DELTA certification
• Familiarity with Virtual delivery enablement tools such as Zoom / Teams

Minimum Qualifications... Minimum Qualifications:Bachelors degree in Business, Human Resources, Communications, Education, or related field OR 2 years experience in training, quality , knowledge management, contact center, or related area . Preferred Qualifications... Design, Project Management, Supervising Associates, Training and Development