MANAGER, TECHNOLOGY SERVICES ENGINEERING

• Managing the day-to-day operations of the data support team, ensuring efficient and timely data processing and support services.
• Providing guidance and support to team members in troubleshooting data-related issues and resolving customer queries or concerns.
• Collaborating with management to develop long-term data support strategies and goals, aligning them with the organizations objectives.
• Handling escalations and critical issues related to data support, ensuring prompt resolution and customer satisfaction.
• You will work to ensure that critical application capabilities are achieved and plans are defined for critical business services based on criticality.
• Bring knowledge in application support knowledge Incident management, problem management, Defect tracking, change management, Reports, SLAs
• Flexibility - Be part of a team that manages applications/systems 24x7 on rotation basis to ensure best experience to customers and work in the assigned shift timings
• Plan, execute and implement applications and configuration change procedures
• Application support process/service management knowledge Incident management, problem management, Defect tracking, change management, Reports, SLAs
• Troubleshoot complex technical issues and provide RCA
• Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)
• Install and prepare tools required for proper functioning of applications on regular basis.

• 7-15 years of overall experience in the architecting, implementation and maintaining cloud/Data intensive applications and technologies
• Leadership: Proven leadership skills to effectively manage a team of data support analysts, providing guidance, setting goals, and fostering a collaborative and productive work environment. Ability to delegate tasks, prioritize workload, and manage resources efficiently.
• Communication: Excellent communication skills, both verbal and written, to effectively communicate with stakeholders at all levels. Ability to translate technical concepts into non-technical language for business users. Strong presentation and interpersonal skills.
• Business Acumen: Understanding of the business context and ability to align data support strategies with organizational goals. Ability to identify opportunities for leveraging data to drive business insights and improvements.
• Measuring Support SLA and Success metrices as daily activities
• Good understanding on cloud fundamentals and exposure to GCP/Azure/Hive/Spark.
• Working experience on supporting of Data Pipeline applications built on Spark or PySpark or Hadoop or Hive running in scheduling tools like Automic or Airflow.
• Mandatory to have working knowledge of SQL, Big Query and Databases
• Extensive Knowledge of operating systems, networking, databases, distributed computing, distributed file system, ETL and application stacks
• Troubleshoot and triage issues related to Data ETL/ELT framework, Workflow management tools.
• Debugging skills on Cluster related issues.
• Hands-on knowledge on ITSM/Service Now/OSC/Jira, Splunk/xMatters tools
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Minimum Qualifications... Bachelors degree in computer science, information technology, engineering, computer information systems, or related area and 8 years experience in production support, software support, or technical support.

2 years supervisory experience Preferred Qualifications... Both software and hardware troubleshooting., Technical support operations, account management, customer support, automation, analytics, reporting, supply chain, retail, or eCommerce. Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India