SENIOR ANALYST, LEARNING AND DEVELOPMENT (VOICE AND ACCENT)

Position Summary... Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What youll do...

Job Summary:

This position is responsible for the operation of the Contact Center department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

About Team: Our team is focused on developing a streamlined, dependable company that includes service operations and technology solutions for Finance, People, and Associate Digital Experience (ADE). We also provide a variety of services such as procurement, supplier portfolio management, merchandising master data, and analytics. From developing HR chatbots and virtual assistants to creating invoice solutions and facilitating legal changes, we help drive efficiency across Walmart globally.

What youll do:

Manages the facilitation of learning activities by overseeing associate trainings on complex systems and processes and new hire onboarding; providing input to the content design team; adjusting content flow according to the requirements of the training or target audience; utilizing learning systems to monitor, track, and report learning activities; incorporating trainee feedback and performance metric results; sharing course facilitation improvements with senior management; evaluating program effectiveness against business objectives; and overseeing the maintenance and upkeep of training equipment and resources.

Develops facilitators and team members by providing feedback to enhance facilitation skills; assessing the teams performance in the sessions facilitates; making recommendations for additional training; and coaching, mentoring, and developing other associates with or without managerial supervision based on requirements by management.

Manages and delivers complex training courses by applying blended delivery methods; rehearsing course content prior to delivery; communicating complex content, policies, and processes; observing participant engagement in courses; remaining current on course materials and facilitation best practices; answering questions related to course content and concept application; and guiding associate engagement during training courses.

Essential Functions An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Below are the essential functions,

• Understanding of English Grammar - Subject Verb Agreement Rules, Tenses and Transliterations
• Different Feedback Mechanism such as GROW, SOAR, OSKAR, CLEAR, AOR coaching models
• Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management
• Training sounds in English such as Vowels (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives and Nasal)
• Manner of articulation and place of articulation of English sounds

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What youll bring:

Basic Qualifications

• Bachelor s Degree in a related field and 5 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent
• OR 6-8 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent
• Proficient in blended training delivery methodologies
• Expert in classroom training delivery
• Ability to design and deliver language and culture-based course material/training curriculum
• Capability to design and deliver competency-based training
• Expertise in leadership training
• Operational knowledge of LMS
• Knowledge of Microsoft Office Suit (PowerPoint, Excel, Outlook)
• Ability to manage multiple batches at the same time
• Experience working with multiple team members and stakeholders
• Must be able and willing to think and act strategically and tactically
• Result oriented and Quality conscious

Preferred Qualifications

• ADD: Knowledge of Adult Learning Theories
• Prior experience and knowledge of contact center
• TEFL, TESOL, TESL, CELTA or DELTA certification
• Familiarity with Virtual delivery enablement tools such as Zoom / Teams

About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That s what we do at Walmart Global Tech. We re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work: We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelors degree in Business, Human Resources, Communications, Education, or related field OR 2 years experience in training, quality , knowledge management, contact center, or related area .

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design, Project Management, Supervising Associates, Training and Development

Primary Location... 3Rd Floor, B, Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur , India