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18 Walking Tree Jobs

Head - Sales Operations/CRM - Jewellery (10-20 yrs)

10-20 years

Head - Sales Operations/CRM - Jewellery (10-20 yrs)

Walking Tree

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Company Description

Walking Tree India Pvt Ltd is the umbrella company for a group of dynamic, value-based companies, backed by global diamond and jewellery powerhouses H Dipak and the KBS Group. The Walking Tree's curated brands aim to make jewellery more relevant and relatable to the contemporary buyer by combining rich complexity into inspiring ideas. With brands reaching markets in Europe, China, and India, the company houses design labs, manufacturing units, and marketing facilities to drive cutting-edge products.

Key Responsibilities:

Leadership and Strategy:

- Lead the CRM department, ensuring data-driven decision-making and strategy formulation.

- Develop and implement CRM strategies and campaigns aligned with the business's overall objectives.

- Foster relationships with internal departments and external data analysis providers.

Customer Data Management:

- Oversee the collection and analysis of customer data to understand consumer habits and preferences.

- Ensure the CRM system effectively stores and tracks customer interactions and purchase history.

Customer Service:

- Enhance customer service by streamlining communication and providing efficient support systems.

- Ensure timely and personalized responses to customer inquiries, documenting all interactions.

Financial Management:


- Develop, manage, and review the annual CRM budget.

Team Development:

- Mentor junior CRM personnel, ensuring their professional growth and readiness to take on higher responsibilities.

- Instill a unified vision and departmental culture to achieve business goals.

Qualifications:

Education: Bachelor's degree in Marketing, Business Administration, or a related field.

Experience: Proven experience in a CRM leadership role, within the jewellery industry is mandatory.

Skills:

- Strong analytical and data interpretation skills.

- Excellent leadership and team management abilities.

- Proficiency in CRM software and tools.

- Exceptional communication and interpersonal skills.

- Financial acumen to manage budgets and forecasts.

Key attitude traits -

- Hungry to learn and grow

- Calm in chaos

- Sensitive to people and business

- Collaborative and problem solving


Functional Areas: Other

Read full job description

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Top Walking Tree Head - Sales & Operations Interview Questions

Q1. how ingress works and how network policy can be created for this situation
Q2. Numbers of closure in Last 6 months
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What people at Walking Tree are saying

What Walking Tree employees are saying about work life

based on 222 employees
50%
86%
72%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Walking Tree Benefits

Health Insurance
Work From Home
Job Training
Cafeteria
Team Outings
Soft Skill Training +6 more
View more benefits

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Walking Tree Hyderabad / Secunderabad Office Location

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Hyderabad / Secunderabad, Telangana Office
Headquarter
1403-C Manjeera Trinity Corporate, KPHB Colony, Kukatpally, Hyderabad – 500072, Telangana, India. Hyderabad / Secunderabad, Telangana

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