Internship / Contract Opportunities - VXI Global Solutions

Role Overview:

As an Account Associate at VXI Global Solutions India, you will be part of a fast growing and dynamic team, gaining practical work experience in the dynamic field of technical support, developing new skills, and contributing to meaningful projects.

Work Location: VXI Global Solutions India Pvt Ltd
Recruitment Hub, Ground Floor, Vega Block
Ascendas IT Park, Gate No. 5
Inorbit Mall Road, Madhapur, Hyderabad - 500018

Walk-in Drive :- Monday to Friday (10:00 AM to 3:00 PM)
Position: Tech Support (Chat)

Key responsibilities: -

• Technical and Troubleshooting Support for a Leading US Telecom Giant.
• Respond to customer inquiries and provide technical support through chat.
• Provide exceptional service and solutions to customer concerns.
• Document each interaction following company procedures.
• Maintain a high level of professionalism and integrity.
• Adhere to company guidelines and quality assurance standards.
• Manage attendance and adhere to scheduled shifts, including potential graveyard and rotational shifts

• Duration - 2 months , May increase based on the business requirement
• Time Period - Start Date is 27th Jan'2025 to End Date is 31st March'2025.
• A stipend of 10,000 for 4 Weeks with an opportunity
• Proficient in English.
• Any graduate and Undergraduate are also eligible.
• Excellent communication skills in English, with the ability to handle written conversation through a chat.
• Eagerness to learn and adapt to new technologies and systems.
• Rotational Shifts (Night Shifts).
• It is 5 Working Days and 2 Week Offs.
• Two ways cab is provided, Home Pickup and Home Drop (Within 30Kms).
• Working Hours - 9 (8 Working Hours + 1 Hour Break).
• Rotational Week Offs.

Required Skills:

• Strong verbal and written communication skills.
• Typing speed of 25 WPM with 90% accuracy.
• Ability to handle multiple interactions simultaneously.
• Focused on delivering a positive customer experience.
• Accuracy in capturing customer information and resolving issues

Point of Contact -

• Vemula Vasavi
• vasavi.vemula@vxi.com