Senior Associate - Operations

Functional knowledge: Understands application of the principles in the defined tasks related to order to cash process. Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.

Collectors:

Voice calling

Dispute Management

Customers account Reconciliation

Cash Applicators:

Cash Application

Account reconciliation

Dispute Management

Voice Calling (not mandatory)

Dr and Cr clarity

Basic accounting knowledge

SAP knowledge preferred

Customer Orientation:

Ability to understand client expectations and requirements

Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

Accountability:

Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration Teamwork:

Understands and works towards the common goals of the organization rather than getting confined to own silo

Resolves conflicts at his / her level; escalates if required.

Displays good collaborative spirit

Does not resist change management

Analytical Thinking Problem Solving:

Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.

Communication skills:

Speaks with confidence, poise, credibility, and enthusiasm when presenting information

Gives full attention to others ideas, questions, concerns and issues with interest and empathy

Demonstrates requisite verbal and written communication skills and clarity in thoughts