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Group Manager- Transactional Quality
3-7 years
Chennai
1 vacancy
Group Manager- Transactional Quality
Vuram Technology
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensuring that the monitoring assigned accounts
- Meeting the client SLAs for the assigned accounts and ensuring client satisfaction
- Each of his team (QAs) reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels
- Working on reports and Performance presentations
- Taking care of escalations , attending weekly call, Allocation of quality work
- Leading the client calls from quality assurance standpoint
- Staff Motivation, Goal setting, Performance appraisal of team members and counselling for performance and capability building in conformance with goals.
- Management and coordination of operations, quality and general administration of the assigned processes
- Manpower planning and appraisal discussions with the team
- Independent decisions from account perspective
- Identify new ideas to improve
- Drive Six sigma projects, Ideation drive, QMS & client calls
Employment Type: Full Time, Permanent
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