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Vuram Technology

Compare

4.2

based on 9 Reviews

71 Vuram Technology Jobs

Assistant Manager - Back Office Operations

Vuram Technology Solutions Pvt Ltd

4.2

based on 9 Reviews

1-6 years

Pune

1 vacancy

Assistant Manager - Back Office Operations

Vuram Technology

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Team Leading Compliance Back Office Operations Continuous Improvement Analytical Skills

+ 3 more

Job Description

Good comprehension of spoken & written English
Good grasping ability and logical reasoning
Analytical and reporting skills on excel, word and PowerPoint
Decision making ability & Attention to detail
Team player with a ready disposition to learn - Professional mannerisms, customer centricity, commitment and reliability, versatile in all the sub tasks in the process and adaptable
Ensuring that Compliance standards are met, regarding Data Protection
Focus on customer service and aim for zero complaints
Customer Centricity
Proactively identify and participate in continuous improvement opportunities for the process
Adhere to Client specific policies and compliance regulations
Establish peer-to-peer relationships with the onshore business.
Ensure complete, transparent and frequent communication with the business.
Identifying avenues of efficiency and quality Improvement to benefit end customer
Ensuring all CSLs/Key MIs are met month on month
Workstate Management
Ensuring all internal targets (set by WNS) are met month on month
Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business
Appropriate and timely escalations to immediate supervisor
Identify Process Improvements & driving them with the help of proper resources
Ensure that Legal and compliance defects are zero or tend to zero.
Identify additional off shoring opportunities from existing AVIVA business areas in India.
Laising with Other Support functions
Adhere to WNS & Client specific policies and compliance regulations
Be professional and courteous & maintain a high level of integrity and confidentiality at all times
Assist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goals
Engage in personal development
Regular team huddles & timely team-meetings & Regular monthly feedback (1-on-1s) and development plans
Team player with a ready disposition to learn
Assist and support Group Managers and peers wherever required & be part of a collaborative work environment in achieving personal & team goals
Hiring and Manpower planning
Ensure team bonding, Manage & guide career aspirations of agents
Ensure Employee Satisfaction at high levels
Laising with Other Support functions
UK Insurance with experience into Life, Pension and Retirements.