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Vuram Technology

Compare

4.2

based on 9 Reviews

71 Vuram Technology Jobs

Exchange Online/ Messaging / Intune Professional

Vuram Technology Solutions Pvt Ltd

4.2

based on 9 Reviews

7-11 years

Mumbai

1 vacancy

Exchange Online/ Messaging / Intune Professional

Vuram Technology

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Automation Testing Operations Information Technology Analytical Chemistry Incident Management Microsoft Power BI

+ 3 more

Job Description

Day-to-day operational support for Microsoft Office 365, including Exchange Online, SharePoint Online, Microsoft Teams, and other Microsoft 365 services

Unified Communications / Messaging / Collaboration technical background

Provide SME knowledge in Office 365 (Exchange, Teams, Intune), Mimecast, MDM platforms and mobile computing technologies and devices.

Provide technical support and assistance to end-users of Microsoft Office 365

Troubleshoot and resolve technical issues related to Office 365

Maintain and support Exchange Online, Exchange Online Protection, and Microsoft Azure infrastructure.

Provide effective and efficient support to our users while logging this information into our FreshService ticketing tool.

Field incoming help requests from end users via telephone, e-mail, and ticket logging system in a courteous manner.

Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards).

Ensure that all calls and issues are dealt with in a timely and efficient manner.

Evaluate documented resolutions and analyse trends for ways to prevent future problems.

Identify and learn appropriate software and hardware used and supported by the organisation.

Field incoming help requests from end users via telephone, e-mail, portal, and ticket logging system in a courteous manner.

Escalate calls to the relevant work stream in a timely manner.

Report all suspected information security incidents and breaches.

Understand and adhere to all established CTM and IT policies, standards, and procedures, especially Information Security policies and operational procedures.

Troubleshoot Handoff & access related issues.

Following the asset management procedure, ensure Assets are correctly logged and accurately maintained

Qualifications

Bachelors degree in Computer Science, Information Technology, or related field
3+ years of experience in managing Exchange Online and Microsoft 365 messaging services
2+ years of experienc

Employment Type: Full Time, Permanent

Read full job description

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