Senior Group Manager - Operations

This role is to actively manage, lead, innovate, motivate and develop a large team of Specialists. engaged in customer service for a fast growing fintech company.The role is involved in developing systems, processes and team members & leaders to achieve superior levels of service.Responsibilities:- Drive individual and team goals including but not limited to service levels, productivity, CSAT, escalation rates, and error rates.- Proactively communicate with Client on important matters- Preparing and presenting in internal and client facing business reviews - Partner with training and quality to ensure training and refresher training needs are identified and delivered.- Building mechanisms to scale and grow the business by delivering results Provide support to the team at all times, including the handling of user inquiries.- Facilitate regular Team meetings to ensure updates are delivered consistently and staff have an input into day-to-day operations.- Work with RTA s to ensure queues are healthy and staffed appropriately.- Any additional responsibilities as business needs dictate. Qualifications

Language Proficiency in all supported languages: CEFR C2 level mastery or equivalent SVAR score of 78+ will be required as prescribed under the common global scale framework.- Proficiency in technical support for cloud based