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Customer Support
VSM Software
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
About VSM Software
VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries.
In both these verticals,we offer solutions and services in specific areas.
VSM has
- Strong founding team based in India and the US
- A great leadership team who come with high levels of educational qualifications and relevant industry experience
- Skilled and trained IT and Subject Matter professionals
We have a local presencein 5 countries and are further expanding our delivery reach.
About the team
Our Customer Support team is a group of dedicatedprofessionals committed to delivering prompt, effective, and friendlyassistance to our clients. We value collaboration, knowledge-sharing, andcontinuous improvement, creating an environment where team members aresupported and empowered to provide top-notch customer service. The team worksclosely with technical experts, developers, and project managers to resolvecomplex issues and ensure a seamless experience for our clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat ina timely and professional manner.
- Diagnose and troubleshoot technical issues with IT productsor services.
- Provide step-by-step solutions to clients and escalateissues to the technical team when necessary.
- Document customer interactions, issues, and resolutions inthe company s support system.
- Maintain up-to-date knowledge of company products, services,and updates.
- Collaborate with cross-functional teams to ensure customerissues are resolved and customer feedback is incorporated.
- Assist in creating and updating support documentation andtraining materials.
Employment Type: Full Time, Permanent
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based on 36 employees
Flexible timing
Monday to Friday
No travel
Day Shift
VSM Software Benefits
Job Training 
Health Insurance 
Work From Home 
Education Assistance 
Soft Skill Training 
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