Operations Executive

Role & responsibilities

• Order Management: Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly.
• Vendor Management: Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols.
• Logistics Coordination: Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines.
• Customer Communication: Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs).
• Strategic Operations Development: Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them.
• Budget Management: Create and manage the organizations fiscal operating and capital budget while monitoring expenses.
• Performance Monitoring: Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction.

Preferred candidate profile

• Proven experience in vendor management with strong selling, negotiation, and convincing skills.
• Excellent communication skills for effective customer interaction.
• Strong leadership abilities with experience in team handling.
• Detail-oriented approach to order management with a commitment to error-free output.
• Ability to build relationships with courier services and manage multiple tasks efficiently.
• Quick decision-making skills based on operational requirements.