Area Service Manager

Purpose of Position
To allocate Jobs & supervise field-based engineers within a specific region. Maximize all opportunities to raise the
technical ability and effectiveness of field-based engineers. Update activities and status in CRM / IFS System and
maintain reports .Active participation with the State Head in implementing Systems / FBS into field engineering
activities.

Key Responsibilities

1. Compliance with all company procedures and Health & Safety policies.
2. Download pending complaints from IFS at regular intervals.
3. Allocate complaints to engineers which are registered in IFS immediately.
4. Update spares requirement in IFS based on engineer s feedback from the retail outlet.
5. Co-ordination with the stores team for dispatch of required spares to the engineers.
6. Take regular feedback from engineers and update IFS and oil company portal accordingly.
7. Send quotations to customers for chargeable jobs.
8. Attach approval copy received from customer against its work order in IFS.
9. Follow up with engineers for Breakdown service reports.
10. Segregate billable service reports and attach it against its work order in IFS.
11. Respond to customer calls and e-mails.
12. Follow up with service engineers to send defective spares to service centre on a weekly basis.
13. Ensure timely execution of DU installation and project jobs.
14. Engineer support during introduction of new equipment or new business activity.
15. Report all matters of urgent concern / abnormal activity in the field to the State Head/RM.
16. Ensure geographical area /RO / Complaints/ Nozzle/ wise workload distribution to all engineers.
17. Ensure availability of toolkit and PPE for all engineers.
18. Prepare monthly schedule for spares reconciliation of engineers.
19. Co-ordinate with Commercial executive for accurate planning of Preventive maintenance and breakdown jobs
to increase productivity.

Education - Engineer Electronics & Telecommunication.

Background and Skills:

Good computer skills, including Word, Excel.
Good knowledge of ERP.
Minimum 5 years experience in the field work.
Experience of managing people desirable

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail
fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business
lines, services, and sales capabilities.

Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales,
manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.

The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color,
national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status,
citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com.