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Area Service Incharge
Orient Electric
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
ASC Operations
- Ensuring that ASC s operate in consonance with the laid-down service guidelines / standards.
- Service SLAs must be achieved - TAT%, CSAT%.
- Ensuring availability of tools, spare parts, equipment s at the ASCs.
- Analyze turnaround time of complaints on monthly basis.
- Maintain the Job Sheet at ASCs.
- Auditing warranty claims & to escalate any deviation and take appropriate action.
- ASC bill timely submission to HO for fast payments.
Quality Reporting
- ASI must ensure that calls are closed in CRM with complete details, All Job sheet must be obtained from ASC with complete furnished details.
Training
- Training ASC and ASC Technicians on product and processes
- Coordinating for training requirements of ASCs - Product, CRM & Soft Skills training.
Trade Visit
- Trade/Dealer/Distributor Satisfaction
- NDC Collection; take stock of dealer s defect at Counters.
- Ensure steps of resolution/ repair or appropriate decision as per policy.
To succeed in this role, you'll need a customer-first attitude and the following:
- Business Acumen
- Knowledge of distribution network expansion
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Area Service Incharge roles with real interview advice
What people at Orient Electric are saying
Rating based on 4 Area Service Incharge
reviews
Anonymous · Customer Success, Service & Operations
in Kochi
Likes
Good Management
- Job security - Good
Dislikes
Zero Work life management
- Salary - Poor+2 more
Area Service Incharge salary at Orient Electric
reported by
11
employees
with 8-15
years exp.
₹3
L/yr - ₹12
L/yr
39%
more
than the average Area Service Incharge Salary in India
View more details
What Orient Electric employees are saying about work life
based on 617 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Orient Electric Benefits
View more benefits
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Orient Electric Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
6-3-1090/C,R K Plaza, 2nd floor, Rajbhavan Road, Somajiguda, Hyderabad-
Hyderabad / Secunderabad, Telangana
500082
500082
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