Service Contract Coordinator

Job Summary

Point of contact for tracking monitoring and processing post sale service contracts.

Essential Duties and Responsibilities
Provide front-end data entry assistance to a full professional customer service department
Set up client service contracts on our internal web templates
Analyze input load-in and update service contracts on a corporate computer system
Purchase sub-coverage for equipment
Process a high volume of service contracts daily
Scan in and upload specific support documents contact details and client profiles
Validate all contract information; warranties proposals and services
Investigate any errors for service contract accuracy
Interface with manufacturers sites extract manufacturer warranty coverage and insert into our clients profile
Enter preventive maintenance service details
Other duties assigned as needed

Skills and Abilities
Ability to take charge of a project and see it through to completion
Proficient with Microsoft Office (Word Excel Outlook)
Ability to supervise and manage tasks and personnel to meet project objectives
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills both verbal and written
Ability to balance multiple tasks with changing priorities
Demonstrate time management skills with attention to detail

Education and/or Experience
Minimum of a high school diploma or equivalent
Minimum 2-3 years similar service contract support experience preferred
Demonstrated experience utilizing company intranet CRM and Salesforce a plus

Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).


Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position regularly requires employees to sit walk and stand; talk or hear both in person and by telephone; use hands repetitively to finger handle feel or operate standard office equipment

Direct Reports

This position does not have any direct reports

Work Hours
AVI-SPL reserves the right to alter work hours and work location