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23 Vonage Jobs

Program Manager - Resell

10-11 years

Bangalore / Bengaluru

1 vacancy

Program Manager - Resell

Vonage

posted 25d ago

Job Description


Job Title: Program Manager Resell
Location: Bangalore (Hybrid)

Company Overview:
At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide.
Vonage UC/CC Resell Mission
To adapt and enhance Vonage s UCaaS and CCaaS products for rebranding and resale by Communication Service Providers (CSPs) and Resellers to enable them to onboard new customers and drive cloud transformation through a comprehensive go-to-market solution to drive sales.
Position Overview:
The first Vonage UC/CC Resell customer is Bharti Airtel, a large Indian CSP, who have launched Airtel Business Connect , their branded version of VBC, Vonage s UCaaS product.
To ensure success of this initiative a Program Manager is required to manage product delivery, onboarding, support, product updates & support, across multiple stakeholder teams within Vonage & Airtel.
Key Responsibilities:
  • Program Planning : Management of the program roadmap, outlining how projects interconnect and contribute to overall goals. Establish resource needs, timelines, key milestones & co-ordination of development cycles.
  • Stakeholder Engagement : Identify and manage stakeholders across projects and the organization. Communication of program progress, risks, and achievements to stakeholders.
  • Cross-Project Coordination: Facilitate collaboration among project managers to resolve dependencies, risks, and conflicts. Risk Management: To identify and assess risks that could impact the programs objectives and to develop mitigation plans and ensure risks are addressed at the project and program levels.
Qualifications:
  • Experience :
    • Minimum 5 years of experience managing large, complex SaaS-based programs, preferably in CCaaS, UCaaS, or related industries.
    • Proven track record of delivering SaaS solutions at scale, working with agile methodologies (Scrum, Kanban, etc.).
    • Strong experience managing cross-functional teams and collaborating across engineering, product, BSS, and operations.
    • Experience in operational aspects of a SaaS product - quoting, ordering, provisioning, billing, support systems.
  • Technical Expertise :
    • Knowledge of the CCaaS & UCaaS product landscape, including cloud technologies, APIs, integrations, and data flows.
    • Knowledge of quote to cash flows and systems that are involved at each step.
    • Comfortable navigating technical discussions and able to communicate effectively with engineering teams.
  • Leadership Skills :
    • Strong leadership and interpersonal skills, with the ability to influence without direct authority.
    • Experience working with senior leadership to drive business goals and deliver on strategic initiatives.
  • Problem-Solving and Analytical Skills :
    • Excellent problem-solving, decision-making, and analytical skills.
    • Ability to manage competing priorities and deliver results in a fast-paced, dynamic environment.
  • Communication :
    • Excellent written and verbal english communication skills, with the ability to present complex ideas to both technical and non-technical stakeholders.
  • Education :
    • Bachelor s degree in Business, Engineering, Computer Science, or a related field.
    • Project Management certifications (e.g., PMP, Scrum Master, etc.) are a plus.
Preferred :
  • Experience with CCaaS & UCaaS or telecommunication products.
  • Experience in building and scaling cloud communications platforms.
  • Knowledge of Jira Ticketing & Jira Align project management tools
# LI -CK1

Employment Type: Full Time, Permanent

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Flexible timing
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Vonage Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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