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Volvo Penta

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3.0

based on 1 Review

40 Volvo Penta Jobs

Industrial Product Support - Off Road Engines

Volvo Penta

3.0

based on 1 Review

5-10 years

Bangalore / Bengaluru

1 vacancy

Industrial Product Support - Off Road Engines

Volvo Penta

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Operations MS Office Plant Machinery Financial Services Diagnostics Product Support

+ 3 more

Job Description

As a Product Support engineer, you will join the Service Market team but also work side by side with headquarter technical support team in Sweden. You will support our business partners and customers with technical cases as and when needed you could fly out and support on site as flying doctor.

You will be responsible for your own market but at the same time belong to a team that jointly owns the entire Service Market operations like Parts Sales, Key account support, Product support and Dealer Development for Industrial and Marine Products in India.

Main activities and responsibilities:

Support our Industrial Products as a flying doctor going on-site when needed
Ensure on site diagnostic support for all critical failures, should be Hands on experience
Assist in the remote fault diagnosis comply with warranty procedures
Work closely with our Industrial Channel partners and Customers to resolve technical issues
Responsible for uptime of the machine and Right fist time fix
Present the features and benefits of Volvo Penta products & services
Responsible for Conducting Operational & maintenance training to Operators
Work closely with Sweden team for corrective action and solution for critical product failures
Ensure Co-ordination between OEM, Dealer & customer with proper Communication

Required knowledge, experience:

Relevant technical education and technical background especially in electronic engines.
5- 10 years of relevant field work experience, e.g., engineering heavy duty machinery or driveline components Knowledge of other Diesel Engine brand products are a merit
Workshop experience or knowledge is appreciated
Excellent communication and presentation/online facilitation skills
Experienced in and interested in coaching and training
Fluent in English and Hindi, both written and spoken any other language skills is added advantage
Thorough knowledge of MS Office programs
Strong supporter in Digitalization
Willingness to travel extensively across India and other countries