Manager -Retail Franchisee Operations

Role - Franchise Lead

Function / Department - Retail

Location - Delhi

Job Purpose

Overall responsibility for activities at all

Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice postpaid/ prepaid, data etc.)

Key Result Areas/Accountabilities

• Achieve sales target for all products (Voice-
• Postpaid/prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
• Ensure and monitor quality of acquisition through VIMS
• Ensure availability of stock at VIMS while adhering to norms
• Deliver overall revenue targets through VIMS channel
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency and adherence to processes
• Resolve VIMS-specific issues within specific timelines
• Keep channel partner motivation levels high through regular reviews of performance

Core Competencies, Knowledge, Experience

• Minimum 8 years of experience in Customer Handling /Retention Management
• Must be able to communicate with peers and seniors in the system well and convincingly.
• Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
• Logical Thinking and good in sighting and analytical skills
• Prior telecom experience mandatory

Must have technical / professional qualifications

• Graduate in any field
• Data analytics and process improvements
• Excel and Presentation skills